Privacy Policy

The data controller is SHAW JAEGER LIMITED (Rehaus), 8 Grayshill Road, Cumbernauld, Glasgow, Scotland, G68 9HQ. For any privacy question, email support@shawjaegero.shop or call +44 7604347875.

Rehaus is an online-only software service. We provide visualization tools; we do not carry out building work, surveys or professional design.

• Account data: email address, password (stored hashed by our authentication provider), age confirmation and marketing preferences.
• Project inputs: the text you type describing a renovation or extension, the project type and style you select, and any home photos you optionally upload as a reference.
• Generated content: the briefs, renders and walkthrough clips produced for your projects.
• Subscription data: plan, billing interval and status. Card payments are handled by Stripe; we receive confirmation and limited details (such as the last four digits and card brand) but never your full card number.
• Support and lead data: details you submit through our contact and project-brief forms.
• Technical data: IP address, device and browser information, and essential cookies needed to run the service.

Collection sources include information collected directly from you when you create an account, enter user input in the studio, upload a file, choose example data, subscribe, or contact us.

We also receive subscription status and transaction references from Stripe or PayPal when you use that provider, and technical data is collected automatically by our hosting, security and cookie infrastructure when you use the site. We do not obtain personal data from data brokers or public property databases.

• To provide the service — generate briefs, renders and exports (performance of a contract).
• To take payment and manage subscriptions (performance of a contract).
• To respond to enquiries and provide support (legitimate interests / contract).
• To keep the service secure and prevent abuse (legitimate interests / legal obligation).
• To send service messages, and, only with your consent, product updates (consent, which you can withdraw at any time).

User input includes project text, selections, optional uploaded home photos, files and any example data you choose to load. It is processed only to create and store your requested visualization and let you return to the project.

Generated output includes structured briefs, before-and-after renders, massing options, materials boards, interior-feel images, walkthrough clips and exported discussion packs. Generated output is stored with the related project so you can view, revise, delete and export it.

When generation is performed, only the necessary user input is sent to our AI generation provider to return the generated output. We do not use user input, uploaded files, example data or generated output to train any AI model, and we do not publish it.

Uploaded files and generated output are retained until you delete the project or account, or request deletion. Provider-side transient copies are limited to the period needed to process and securely deliver the result. You can request project, file or account deletion at any time by emailing support@shawjaegero.shop.

We share data only with processors that help us run the service, under contract and only as needed:

• Hosting & delivery: Vercel (application hosting and content delivery).
• Payments: Stripe or PayPal when you choose that provider. Payment details are collected in the provider's hosted payment fields; Rehaus does not collect, access or store your full card number.
• Database, authentication & storage: Supabase (accounts, projects and lead records).
• AI generation provider: the model provider configured to produce your renders and clips.
• Email: our email provider used to deliver service and support messages.

We may disclose data where required by law. We do not sell your personal data.

Some processors operate outside the UK/EEA. Where data is transferred internationally, we rely on appropriate safeguards such as UK International Data Transfer Agreements, EU Standard Contractual Clauses or an adequacy decision.

• Account and project data: for the life of your account, then deleted or anonymised within 90 days of closure.
• Uploaded reference photos: until you delete the project or account, or on request.
• Billing records: retained as required by tax and accounting law (typically up to 6 years).
• Support and lead records: up to 24 months from last contact.

Subject to law, you may request access, correction, deletion, restriction or portability of your data, and object to certain processing. Where we rely on consent, you may withdraw it at any time.

If you are a California resident, you have the right to know, delete and correct personal information, and to opt out of sale or sharing — we do not sell or share personal information as defined by the CCPA, and we do not discriminate against you for exercising your rights.

To exercise any right, email support@shawjaegero.shop. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or your local supervisory authority.

We do not sell your personal data and do not share it for cross-context behavioural advertising. No opt-out is required, but you may still contact us with any preference at support@shawjaegero.shop.

We use essential cookies to run the studio, keep you signed in and secure the service. Any non-essential analytics are used only in aggregate and, where required, with consent. See our Cookie Policy.

Renders are generated automatically from your inputs, but they are references only and do not make legal or similarly significant decisions about you.

Rehaus is not for children under 13. Users aged 13–17 must have verifiable parental or guardian consent. If you believe a minor has provided data without consent, contact us and we will delete it.

We use encryption in transit, access controls and reputable processors to protect data. No method is perfectly secure, but we work to protect your information and to notify you and regulators of breaches where required.

We may update this policy; material changes will be posted here with a new date. Governing law: England and Wales.