Refund & Cancellation Policy

You can cancel any paid plan at any time from the Stripe customer portal or by emailing support@shawjaegero.shop. Cancellation stops future renewals. Your plan stays active until the end of the current paid period, after which it moves to the free Sketch tier.

Monthly project allowance applies to the current billing period and does not roll over. Unused projects have no cash value and are not refundable, because the subscription grants ongoing access rather than a set number of paid items.

Subscription fees are generally non-refundable once a billing period has started. If you were charged in error, charged after a timely cancellation, or could not access the service due to a fault on our side, contact us within 14 days and we will review and, where appropriate, issue a refund to your original payment method via Stripe.

Because output is an AI style and massing reference, results vary. If a render is not useful, regenerate it or adjust your description, type or style within your plan — regeneration is the first remedy rather than a refund.

Nothing here affects mandatory consumer rights in your country of residence. By starting to use the studio immediately, you acknowledge that digital service delivery begins right away. Governing law: England and Wales.

Email support@shawjaegero.shop with your account email and the charge date. We aim to respond within two business days and to process approved refunds within 5–10 business days depending on your bank.